Frequently Asked Questions
How long does shipping take?
Shipping times depend on the destination. In Europe, it typically takes up to 1-2 weeks, while to the USA, it's up to 3 weeks. All orders are dispatched from our local post office in Latvia.
Is it possible to return or exchange a product?
We offer a hassle-free resolution for any product-related issues. You can either exchange the item or receive a full refund. If the product doesn't fit your pet, we're happy to facilitate an exchange, but please note that the customer is responsible for covering the return shipping fee for the unfit product.
Is every product handmade?
All our product are handmade and we are super happy with the end result because our furbabies are also using them.
Where are you located?
We are from Riga, Latvia.